Terms & Conditions

By agreeing to the Terms & Conditions, you are agreeing that you know you are purchasing live animals that, without a proper

jellyfish aquarium with adequate filtration, may become deformed and subsequently die within 48 hours. You also agree that

you have read and understand the following:

Above all, we are concerned about the welfare of our animals. Many people do not understand that a specialized tank with proper

filtration is necessary to responsibly keep jellyfish as pets. Therefore, to guard against misinformed purchases of live animals

online, we reserve the right to cancel any live jellyfish order at our discretion.

All live animal sales are to be inspected immediately upon receipt. If you feel you have received an animal that is not healthy, or is

not alive, you must notify us within 12 hours from the time of delivery to be considered for a refund. Notification should be in

writing via email. Please include picture/video proof of the damaged animal in the bag and with the metal clip still on, and a

description of the problem. Email us at moonjellyfish.com@gmail.com.

Unopened and unused dry goods can be returned within 30 days of receipt. Shipping costs are non-refundable. If you do not

understand our refund policy, it is your responsibility to correspond with us prior to placing an order for full clarification.

Cancelled orders are subject to a 5% processing fee.